What is the minimum bulk order?
11 accounts triggers volume tier 1 (small discount). 25+ unlocks bulk provisioning workflows. 50+ unlocks agency tier with dedicated AM. 100+ unlocks the largest discount tier. 500+ unlocks enterprise terms.
How fast can you provision 100 accounts?
48–72 hours for in-stock geographies. Longer if you need a specific mix that requires sourcing (e.g., 50 Japanese-passport accounts in a single batch).
Is the replacement SLA really preserved at 500 accounts?
Yes. Same 24-hour SLA whether you have 11 accounts or 500. We do not tier the safety guarantee by volume.
Can I get a written SLA for procurement?
Yes, on agency tier (50+). We provide a written SLA covering provisioning time, replacement time, AM response time, and remediation pathways.
Do you have SOC 2 / ISO 27001 attestations?
We are not currently SOC 2 certified, but maintain SOC-2-aligned practices: encrypted ID storage, audit logs, signed lease agreements, access control. We can complete enterprise security questionnaires.
How does the per-account cost scale at 500 accounts?
Materially below sticker price. Specific quotes are case-by-case based on geographic mix, age requirements, and contract length. Contact us for a quote.
Can I run a custom mix (e.g., 40% US, 30% EU, 30% APAC)?
Yes. Bulk orders are configured to your geographic distribution. We will tell you if any specific cohort has limited inventory and propose alternatives.
How does annual prepay work for bulk customers?
12% discount on annual prepay. Billing is annual, you draw down monthly. Bulk customers can flex up or down within the annual envelope.
What if I need to scale down my portfolio?
Month-to-month base contract means you can shrink at any billing cycle. Annual prepay has more constraints — we will work with you on a fair unwind.
Do you support reseller / white-label arrangements?
Yes — most agency-tier customers operate exactly that way. You buy at our cost, sell at your margin, invoice under your brand. We stay invisible in the chain.